New Debit Cards

New Debit Cards Coming In October!

*Note: If you have an ATM card (grey in color with green trim, DMMCU logo, and no MasterCard® symbol), this card will expire in October, and you will have to upgrade to a debit card with the MasterCard symbol. We have attempted to reach all ATM cardholders by phone or mail to notify you of this change. Call us at 515-283-4195 to discuss your options.

Update as of 9/10/21, Anticipated live date is October 6: Your new debit card will likely arrive before the October 6 live date. Continue using your current card until October 6. You can activate and choose a PIN for your new card when you receive it, but you won’t be able to use it before October 6.

 

NEW DEBIT CARD Q&A:

 

Why am I getting a new Debit Card?

To offer our members the most up-to-date card technology, we had to make changes to our cards to provide you with the best experience possible.

 

What is changing with my Debit Card?

Your card will have a new card number, expiration date, and CVC code. It will also have an EMV chip for added security.

 

When I receive my new Debit Card, can I use the same PIN?

You can use the same PIN you have now or choose a different one. You will have to activate your card, then choose a PIN by calling 1-888-891-2435.

 

What if I have a secondary cardholder?

Secondary cardholders will receive their card in a separate envelope. It will have a unique card number and will have to be activated separately. It can have the same or a different PIN from the other cardholder.

 

How will transactions work with my new Debit Card?

This new debit card has real-time balance authorizations for both credit (signature) and debit (PIN) transactions. You may need to insert your card for transactions at most merchants and ATMs (if the merchant/ATM has a chip reader).

 

What new services will I have access to?

  • You can enroll in fraud text/email alerts.
  • You can download the Card Nav app and have the ability to turn your card on/off, set spending limits and more.
  • You can enroll in Google, Apple, Samsung, Fitbit, and Garmin mobile wallets approximately 30 days after receiving your new card.

 

What else should I do?

If you use your debit card information to pay for services or subscriptions automatically each month or year, update merchants with your new card information.