*Update: Friday, February 19:* As of Friday morning, you should be able to access Home Banking, the Mobile App, online Bill Pay, and online loan applications. There may still be issues retrieving eStatements. Thank you for your patience as our vendor continues to work through weather-related issues.
*Update: Thursday, February 18:* As of this morning, access to Home Banking, the Mobile App, and online loan applications is sporadic. Some users have successfully logged on to online services, and others are experiencing slow response times and error messages. As Texas works to restore power to full capacity (this is where our online services server is located), online services may be unavailable at times. Thank you for your patience. Please contact us at 515-283-4195 if you have questions about your account.
As of early morning on Monday, February 15, our Home Banking site and Mobile App have been experiencing issues. We are also having issues with our online loan application.
Our vendor for these services is in Texas. They are experiencing power outages/rolling blackouts, problems with generators and fuel for generators, road closures, and other weather-related challenges.
We are continually receiving 24/7 updates from our vendor that they have been working on restoring access to Home Banking, Mobile App, and online loan application. Thank you for your patience and understanding as millions of people in Texas are without power and experiencing unprecedented weather conditions.
We have been posting updates to our Facebook. Please follow us at: https://www.facebook.com/Des-Moines-Metro-Credit-Union-58371816453
If you have questions about your account or a loan, please contact us at 515-283-4195.