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CREDIT/DEBIT CARD FRAUD ALERTS:
From time to time, credit union members from various credit unions across the state will receive phone calls, informing them there's a problem with their debit/credit cards. You may be asked to push '9', or you may receive other instructions to provide card or personal information. This is a SCAM. If you have questions about your cards with DMMCU or want to verify activity on your cards, please call card services at 1-800-234-5354. DMMCU does have fraud detection in place to verify activity on your credit and debit cards, but we will never ask you to provide your account/card number, PIN, or other personal information. If you have questions about your card activity, it's best to call the number referenced above. If you have provided card information through a suspected scam, please contact card services immediately so we can cancel your cards and issue new ones.
More Fraud Alerts
Click here to read about recent fraud alerts and information. Remember, when you receive an email and have doubts whether it's legitimate, never provide sensitive information or click on links in the email. Notify us immediately if you receive a suspicious email so we can stay informed of recent scams. You can forward suspicious emails to firstname.lastname@example.org.
Des Moines Metro Credit Union and its affiliates (i.e. Iowa Credit Union League, CUNA, etc) will never contact you by email and ask you to provide sensitive information (i.e. credit card numbers, account numbers, social security numbers, etc).
For more information on common types of scams, click here.